Terms and Conditions

Terms of Purchase – Ballonglevering.no

Ballonglevering.no is an online store owned and operated by Festkompaniet.no AS (org. no. 913 435 737). By shopping in our online store, you simultaneously approve our current terms and conditions.

1. General

  • The minimum age to shop is 18 years.

  • All contact occurs via hei@ballonglevering.no.

  • We reserve the right to change prices, information, and terms without notice.

2. Prices

  • All prices are in Norwegian kroner (NOK) and include VAT.

  • We reserve the right to correct pricing errors, technical errors, and price changes from suppliers.

3. Products and Delivery Type

All balloons are delivered pre-inflated with helium or air, as specified in the product description.

  • Helium balloons are delivered with string and weight.

  • If you order individual balloons, you must specify whether they should be delivered separately or as a bouquet.

  • Without instructions, we will arrange the balloons at our discretion.

4. Availability

  • Most products are in stock or can be obtained within 5–7 business days.

  • You can choose to cancel or maintain the order in case of delays.

  • Special requests are processed upon inquiry – delivery time must then be expected.

5. Shipping and Delivery

5.1 Delivery by Courier

All orders are sent by courier based on order size, desired delivery date, and geographical area.

5.1.1 Bring Express – Evening Delivery

  • Delivery normally occurs between 4:00 PM–9:00 PM.

  • You will receive a tracking link with an estimate.

  • The recipient must be available throughout the entire period.

  • Packages can be left at the door at your own risk, if agreed upon in the order or via the tracking link.

Important: Balloons are special-order items and cannot be cancelled or refunded if delivery fails due to absence.

5.1.2 Other Courier Companies

  • For daytime deliveries or large orders, alternative carriers are used.

  • You normally do not receive a tracking link, but the courier will attempt to contact you by phone.

  • The same terms apply as for Bring Express.

5.2 Delivery Date and Time

5.2.1 Date

  • You choose your desired delivery date in the booking calendar in the shopping cart.

  • If the desired date is not available, contact us to assess the possibility.

5.2.2 Time

  • Delivery occurs within the following time windows:

    • Daytime: 10:00 AM–4:00 PM

    • Evening: 4:00 PM–9:00 PM

  • You cannot choose an exact time unless you have ordered time-specific delivery.

5.2.3 Time-specific Delivery

  • If delivery at an exact time is desired, this must be arranged in advance.

  • A fee will apply, and the price is calculated based on the address, time, and order size.

5.2.4 Same-Day Delivery

  • For same-day delivery, the order must be received and paid for by 11:00 AM.

  • After this time, same-day delivery is not guaranteed.

5.3 Failed Delivery and Delays

5.3.1 New Delivery

  • In case of failed delivery, a new delivery attempt will be made on the next business day.

  • The customer will be invoiced for the additional delivery.

  • If a new delivery is not desired, you must notify us.

5.3.2 Delays

  • We may be up to 1 hour late due to practical obstacles.

  • This does not apply if you have ordered and paid for time-specific delivery.

6. Pick-up / Warehouse Collection

  • You can pick up balloons yourself at our warehouse – free of charge.

  • Select the desired date in the booking calendar in the shopping cart.

  • Standard collection time is 12:00 PM–3:00 PM, unless otherwise agreed.

  • Uncollected orders after the agreed time may be left out at the customer's risk.

7. Payment

We offer the following payment options:

Card Payment

  • Pay with Visa or MasterCard. The amount is debited the same day.

Klarna

  • Choose between "Pay now", "Pay later" or "Slice it".

  • The service is offered in collaboration with Klarna Bank AB.

  • Read Klarna's terms of use and privacy policy.

Vipps

  • Easy and fast. Pay via mobile and approve with one click.

Invoice – Private Customer

  • As a private individual, you can request an invoice, provided it is prepaid.

  • The due date will be agreed upon directly with us.

  • Send your request to hei@ballonglevering.no before ordering.

8. Corporate Orders

If you wish to shop as a business, you can open a corporate account by sending the following information to hei@ballonglevering.no:

  • Organization number

  • Company name

  • Contact person

  • Desired invoice format (EHF or PDF via email)

  • Invoice address

  • Delivery address

  • Companies approved in a credit check will have a 14-day payment deadline.

  • If a credit check is not approved, you can still shop against prepaid invoice.

9. Right of Withdrawal and Return

  • Pre-inflated balloons are not covered by the right of withdrawal, cf. Section 22 of the Right of Withdrawal Act.

  • Other products must be returned unused and in their original packaging to be approved.

10. Cancellation

  • Cancellation is possible before production has begun.

  • After this, cancellation is not possible.

  • Send a message to hei@ballonglevering.no.

11. Errors and Damages Upon Delivery

  • Notify us as soon as possible if anything is missing, incorrect, or damaged.

  • Send an email to hei@ballonglevering.no with your order number and description.

  • Do not discard the packaging, as we may need it for any insurance claim.

12. Privacy and Security

  • We only store information necessary to complete the delivery.

  • No personal data is sold to third parties.

  • Payment is made via secure third-party solutions – we have no access to card information.

13. Extraordinary circumstances

  • We are only liable for losses or deficiencies due to errors on our part.

  • In case of force majeure or circumstances beyond our control, liability is waived.

  • We are not liable for indirect losses unless due to gross negligence.

14. Reservations

  • We reserve the right for typographical errors and color deviations in images.

  • Actual colors may vary slightly due to customer screen settings.

15. Contact Information

Do you have questions? Contact us at:
📧 hei@ballonglevering.no
Phone: 22 22 15 00